Terms and Conditions

1. Agreement to Terms

By accessing and using the services provided by VESTLABZ ("Company," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use our services.

These Terms apply to all visitors, users, and clients who access or use our services, including but not limited to DevOps consulting, cloud infrastructure solutions, AI integration services, custom development, hosting, and technical support.

2. Services Description

VESTLABZ provides enterprise-grade technology solutions including:

• DevOps Engineering: CI/CD pipeline design, infrastructure as code, container orchestration, and automated deployment solutions
• Cloud Solutions: Multi-cloud architecture design, migration services, and cloud optimization for AWS, Azure, and Google Cloud Platform
• Data Migration: Legacy system modernization, database migration, and zero-downtime migration services
• Custom Development: Full-stack application development, API integrations, and bespoke software solutions
• AI Integration: Machine learning implementations, natural language processing, and predictive analytics solutions
• Hosting & Support: Managed hosting services, 24/7 monitoring, and technical support

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify VESTLABZ of any unauthorized use of your account or any other breach of security.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for any reason, including but not limited to a breach of these Terms. Upon termination, your right to use the services will immediately cease.

4. Service Level Agreements

Specific Service Level Agreements (SLAs) may be negotiated and documented separately for enterprise clients. These SLAs will define:

• Uptime guarantees and availability targets
• Response and resolution times for support requests
• Performance benchmarks and metrics
• Remedies and credits for service level breaches

In the absence of a specific SLA, VESTLABZ will use commercially reasonable efforts to provide reliable and consistent services.

5. Payment Terms

5.1 Pricing

Pricing for our services is provided in individual proposals and contracts. All prices are quoted in the currency specified in the contract and are exclusive of applicable taxes unless otherwise stated.

5.2 Payment Schedule

Payment terms will be specified in your service agreement. Unless otherwise agreed, invoices are due within thirty (30) days of the invoice date. Late payments may incur interest charges at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

5.3 Refunds

Refund policies vary by service type and will be specified in your service agreement. Generally, monthly subscription fees are non-refundable for partial months, while project-based payments may be subject to milestone-based refund policies.

6. Intellectual Property Rights

6.1 VESTLABZ Intellectual Property

All intellectual property rights in our services, including but not limited to software, documentation, methodologies, and proprietary tools, remain the exclusive property of VESTLABZ. You are granted a limited, non-exclusive, non-transferable license to use our services solely for your internal business purposes.

6.2 Client Intellectual Property

You retain all rights to your data, content, and any pre-existing intellectual property that you provide to us. You grant VESTLABZ a limited license to use such materials solely for the purpose of providing the contracted services.

6.3 Work Product

Unless otherwise specified in a separate agreement, custom work product created specifically for you as part of our services will be owned by you upon full payment. VESTLABZ retains the right to reuse general knowledge, skills, experience, and non-client-specific tools developed during the engagement.

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of the service relationship. This obligation shall survive the termination of services for a period of five (5) years.

Confidential information does not include information that:

• Is or becomes publicly available through no fault of the receiving party
• Was rightfully known to the receiving party prior to disclosure
• Is independently developed by the receiving party without use of confidential information
• Is rightfully obtained from a third party without restriction on disclosure

8. Data Protection and Privacy

We are committed to protecting your data and privacy. Our collection, use, and protection of personal information is governed by our Privacy Policy. By using our services, you consent to the data practices described in that policy.

For clients subject to GDPR, CCPA, or other data protection regulations, we offer Data Processing Agreements (DPAs) that outline our specific commitments and responsibilities regarding data handling.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VESTLABZ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF OUR SERVICES.

Our total liability for any claims arising under these Terms shall not exceed the total amount paid by you to VESTLABZ during the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless VESTLABZ and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of our services in violation of these Terms
• Your violation of any applicable laws or regulations
• Any content or data you provide to us that infringes upon third-party rights

11. Warranties and Disclaimers

VESTLABZ warrants that our services will be performed in a professional and workmanlike manner consistent with industry standards. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

EXCEPT AS EXPRESSLY SET FORTH HEREIN, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

13.2 Arbitration

Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Kochi, Kerala, India, in the English language.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after such modifications constitutes your acceptance of the revised Terms.

15. General Provisions

15.1 Entire Agreement

These Terms, together with any applicable service agreements and policies incorporated by reference, constitute the entire agreement between you and VESTLABZ regarding the use of our services.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

15.3 Waiver

The failure of VESTLABZ to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without the prior written consent of VESTLABZ. We may assign our rights and obligations under these Terms without restriction.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: legal@vestlabz.io
• Address: Infopark SEZ, Kakkanad, Kochi, Kerala 682030, India
• Phone: +91 484 265 4321